PATCH/conversations/:id/

Update conversation

You can update a conversation (status, assignment, etc.).

Attributes	Type	Required	Description
id	integer	yes	A unique identifier for the conversation which is given by User.com automatically.
active	boolean	yes	A flag of a conversation status
assigned_to	integer	no	A unique identifier for the agent which is given by User.com automatically.

Request

CURL
JavaScript
PHP
Python

 curl -X PATCH -H "Authorization: Token <your_64_char_api_key>"
     -H "Accept: */*; version=2" -H "Content-Type: application/json" -d '{
    "assigned_to": "Update assigned agent group ID",
    "active": "Update conversation status"
  }' "https://<your_app_subdomain>.user.com/api/public/conversations/:id/"

var data = JSON.stringify({
  "assigned_to": "Update assigned agent group ID",
  "active": "Update conversation status"
});

var xhr = new XMLHttpRequest();
xhr.withCredentials = true;

xhr.addEventListener("readystatechange", function () {
  if (this.readyState === 4) {
    console.log(this.responseText);
  }
});

xhr.open("PATCH", "https://<your_app_subdomain>.user.com/api/public/conversations/:id/");
xhr.setRequestHeader("authorization", "Token <your_64_char_api_key>");
xhr.setRequestHeader("accept", "*/*; version=2");
xhr.setRequestHeader("content-type", "application/json");

xhr.send(data);

<?php
    
$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => "https://<your_app_subdomain>.user.com/api/public/conversations/:id/",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "PATCH",
  CURLOPT_POSTFIELDS => "{\n  \"assigned_to\": \"Update assigned agent group ID\",\n  \"active\": \"Update conversation status\"\n}",
  CURLOPT_HTTPHEADER => array(
      "Accept: */*; version=2",
    "authorization: Token <your_64_char_api_key>",
    "content-type: application/json"
  ),
));

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

import http.client
    
conn = http.client.HTTPSConnection("/<your_app_subdomain>.user.com")

payload = "{\n  \"assigned_to\": \"Update assigned agent group ID\",\n  \"active\": \"Update conversation status\"\n}"

headers = {
    'authorization': "Token <your_64_char_api_key>",
     'Accept': "*/*; version=2",
    'content-type': "application/json"
    }

conn.request("PATCH", "/api/public/conversations/:id/", payload, headers)

res = conn.getresponse()
data = res.read()

print(data.decode("utf-8"))

Request​

Request