GET/tickets/:id/

Get ticket

You can return specific ticket details.

Attributes	Type	Required	Description
id	integer	yes	A unique identifier for the ticket which is given by User.com automatically.

Request

CURL

curl -X GET -H "Authorization: Token <your_64_char_api_key>"
-H "Accept: */*; version=2"
"https://<your_app_subdomain>.user.com/api/public/tickets/:id/"

JavaScript

  var data = null;
    
  var xhr = new XMLHttpRequest();
  xhr.withCredentials = true;
  
  xhr.addEventListener("readystatechange", function () {
    if (this.readyState === 4) {
      console.log(this.responseText);
    }
  });
  
  xhr.open("GET", "https://<your_app_subdomain>.user.com/api/public/tickets/:id/");
  xhr.setRequestHeader("authorization", "Token <your_64_char_api_key>");
 xhr.setRequestHeader("accept", "*/*; version=2");
  
  xhr.send(data);

PHP

<?php
    
    $curl = curl_init();
    
    curl_setopt_array($curl, array(
      CURLOPT_URL => "https://<your_app_subdomain>.user.com/api/public/tickets/:id/",
      CURLOPT_RETURNTRANSFER => true,
      CURLOPT_ENCODING => "",
      CURLOPT_MAXREDIRS => 10,
      CURLOPT_TIMEOUT => 30,
      CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
      CURLOPT_CUSTOMREQUEST => "GET",
      CURLOPT_POSTFIELDS => "",
      CURLOPT_HTTPHEADER => array(
      "Accept: */*; version=2",
        "authorization: Token <your_64_char_api_key>"
      ),
    ));
    
    $response = curl_exec($curl);
    $err = curl_error($curl);
    
    curl_close($curl);
    
    if ($err) {
      echo "cURL Error #:" . $err;
    } else {
      echo $response;
    }

    

Python

import http.client
    
    conn = http.client.HTTPSConnection("<your_app_subdomain>.user.com")
    
    payload = ""
    
    headers = { 'authorization': "Token <your_64_char_api_key>", "Accept": "*/*; version=2" }
    
    conn.request("GET", "/api/public/tickets/:id/", payload, headers)
    
    res = conn.getresponse()
    data = res.read()
    
    print(data.decode("utf-8"))

Response

{
        "id": 1,
        "status": "closed",
        "name": "Ticket 1",
        "description": "Ticket description",
        "created_at": "2020-11-18T08:06:56.871986Z",
        "updated_at": "2020-11-18T08:06:56.872014Z",
        "due_date": "2020-11-25T00:00:00Z",
        "assigned_to": {
            "id": 1,
            "name": "Agent Bob",
            "avatar": "http://some.user.com/static/img/agent.svg"
        },
        "person": null,
        "company": null,
        "priority": {
            "id": 1,
            "name": "High",
            "order": 1
        },
        "participants": [],
        "segments": [
            {
                "name": "Closed",
                "url": "/tickets/?segment=13"
            }
        ],
        "attachments": null,
        "author": {
            "id": 1,
            "name": "Agent Bob",
            "avatar": "http://some.user.com/static/img/agent.svg"
        }
    }