Ticket model

Tickets allows you to maintain and manage your customers' problems within one place.

Properties

Attributes	Type	Description
custom_id	string	The unique identifier for the ticket which is provided by the client.
id	integer	A unique identifier for the ticket which is given by User.com automatically.
assigned_to	integer	A unique identifier for the agent which is given by User.com automatically.
attachments	object	An attachment for a ticket (gif, jpg, pdf).
company_id	integer	A unique identifier for the company which is given by User.com automatically.
created_at	string	A creation date of a product.
description	string	A ticket description.
due_date	string	A date in the future by which the task should be completed. Compliance with ISO 8601 standard format.
name	string	A ticket name.
participants	integer	A list of users' ids.
priority	integer	A priority of your ticket.
status	string	A current status of the ticket (draft, active, closed or archived).
updated_at	string	A date of last product update.
user_id	integer	A unique identifier for the user which is given by User.com automatically.