onMessage

Triggered for every incoming chat message. The function receives a message object containing content and metadata.

• Key Property: isAdmin (Boolean)
  • true: Message sent by the Backend (Team member or Automation).
  • false: Message sent by the Contact (Frontend).

onMessage: function (message) {
    if (message.isAdmin) {
        console.log("New message from Support:", message.content);
    } else {
        console.log("User sent message:", message.content);
    }
}