User.com REST API Docs

# Get ticket

You can return specific ticket details.

GET /tickets/:id/

Attributes Type Required Description
id integer yes A unique identifier for the ticket which is given by User.com automatically.

# Request

  • CURL
  • JavaScript
  • PHP
  • Python 
curl -X GET -H "Authorization: Token <your_64_char_api_key>"
-H "Accept: */*; version=2"
"https://<your_app_subdomain>.user.com/api/public/tickets/:id/"

# Response

{
        "id": 1,
        "status": "closed",
        "name": "Ticket 1",
        "description": "Ticket description",
        "created_at": "2020-11-18T08:06:56.871986Z",
        "updated_at": "2020-11-18T08:06:56.872014Z",
        "due_date": "2020-11-25T00:00:00Z",
        "assigned_to": {
            "id": 1,
            "name": "Agent Bob",
            "avatar": "http://some.user.com/static/img/agent.svg"
        },
        "person": null,
        "company": null,
        "priority": {
            "id": 1,
            "name": "High",
            "order": 1
        },
        "participants": [],
        "segments": [
            {
                "name": "Closed",
                "url": "/tickets/?segment=13"
            }
        ],
        "attachments": null,
        "author": {
            "id": 1,
            "name": "Agent Bob",
            "avatar": "http://some.user.com/static/img/agent.svg"
        }
    }

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