User.com REST API Docs # Update ticket
You can update a specific ticket.
PUT /tickets/:id/
| Attributes | Type | Required | Description |
|---|---|---|---|
| custom_id | string | no | The unique identifier for the ticket which is provided by the client. |
| id | integer | yes | A unique identifier for the ticket which is given by User.com automatically. |
| assigned_to | integer | no | A unique identifier for the agent which is given by User.com automatically. |
| attachments | object | no | An attachment for a ticket (gif, jpg, pdf). |
| company_id | integer | no | A unique identifier for the company which is given by User.com automatically. |
| description | string | yes | A ticket description. |
| due_date | string | no | A date in the future by which the task should be completed. Compliance with ISO 8601 standard format. |
| name | string | yes | A ticket name. |
| participants | integer | no | A list of users' ids. |
| priority | integer | no | A priority of your ticket. |
| status | string | no | A current status of the ticket (draft, active, closed or archived). |
| user_id | integer | no | A unique identifier for the user which is given by User.com automatically. |
# Request
- CURL
- JavaScript
- PHP
- Python
curl -X PUT
"https://<your_app_subdomain>.user.com/api/public/tickets/"
-H 'Authorization: Token <your_64_char_api_key>'
-H 'Content-Type: application/json'
-d '{
"name": "New Ticket",
"custom_id": "new-ticket",
"description": "Example from REST API",
"status": "draft",
"due_date": "2020-11-25T00:00:00Z",
"assigned_to": 1,
"person": 123,
"company": 42,
"participants": [1, 2, 3],
"priority": 1
}'
# Response
{
"name": "New Ticket",
"custom_id": "new-ticket",
"description": "Example from REST API",
"status": "draft",
"due_date": "2020-11-25T00:00:00Z",
"assigned_to": 1,
"person": 123,
"company": 42,
"participants": [1, 2, 3],
"priority": 1
}